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International Journal of
Social Science and Humanities
ARCHIVES
VOL. 8, ISSUE 2 (2026)
The influence of self-efficacy, role conflict, and work attitude on employee performance
Authors
Rizaldi Pasaribu, Ramlan Gultom, Theresia Ratri Widyastuti, Adinata Prastio, Ahmad Munawir Hasibuan, Sri Gustina Pane
Abstract
This study aims to examine the effects of self-efficacy, role conflict, and work attitude on employee performance at the Binjai Primary Tax Office. The research employs a quantitative design with a cross-sectional approach. Data were collected from 76 employees using a total sampling technique and analyzed through multiple linear regression with the assistance of SPSS. The results indicate that self-efficacy has a positive and significant effect on employee performance (t = 4.854; p < 0.05), while work attitude also has a positive and significant effect (t = 2.406; p < 0.05). In contrast, role conflict does not have a significant effect on employee performance (t = 0.432; p > 0.05). Simultaneously, self-efficacy, role conflict, and work attitude significantly influence employee performance (F = 30.899; p < 0.05). The coefficient of determination (Adjusted R² = 0.563) shows that 56.3% of the variance in employee performance is explained by these variables. The findings emphasize the importance of strengthening employees’ self-efficacy and fostering positive work attitudes to enhance performance. Meanwhile, the effect of role conflict appears to be context-dependent, influenced by organizational conditions and individual adaptability.
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Pages:84-93
How to cite this article:
Rizaldi Pasaribu, Ramlan Gultom, Theresia Ratri Widyastuti, Adinata Prastio, Ahmad Munawir Hasibuan, Sri Gustina Pane "The influence of self-efficacy, role conflict, and work attitude on employee performance". International Journal of Social Science and Humanities, Vol 8, Issue 2, 2026, Pages 84-93
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