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International Journal of
Social Science and Humanities
ARCHIVES
VOL. 7, ISSUE 5 (2025)
The role of emotional intelligence in shaping organizational citizenship behavior among employees
Authors
Manoj Kumar Yadav, Dr. Girja Urawn
Abstract

The present study aims to explore the relationship between Emotional Intelligence (EI) and Organizational Citizenship Behavior (OCB) among employees. Emotional Intelligence, encompassing self-awareness, self-regulation, motivation, empathy, and social skills, significantly influences interpersonal relationships and workplace dynamics. Organizational Citizenship Behavior refers to voluntary, extra-role behaviors that support organizational effectiveness, including altruism, conscientiousness, courtesy, civic virtue, and sportsmanship. The study was conducted on a sample of 100 employees (50 males and 50 females) selected from various private and public sector organizations using purposive sampling. A correlational research design was adopted to assess the relationship between the variables. Standardized tools, namely the Emotional Intelligence Scale by Dr. N.K. Chadha and the Organizational Citizenship Behavior Scale by Dr. Promila Choudhary and Dr. Kamal Bhatia, were used for data collection. Statistical analysis revealed a significant positive correlation between emotional intelligence and organizational citizenship behavior. The findings suggest that employees with higher emotional intelligence are more likely to exhibit behaviors that enhance team cooperation, reduce workplace conflicts, and improve overall organizational performance. These results highlight the importance of incorporating emotional intelligence development in training and leadership programs to foster a productive and collaborative work environment.

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Pages:10-13
How to cite this article:
Manoj Kumar Yadav, Dr. Girja Urawn "The role of emotional intelligence in shaping organizational citizenship behavior among employees". International Journal of Social Science and Humanities, Vol 7, Issue 5, 2025, Pages 10-13
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