The
present study aims to explore the relationship between Emotional Intelligence
(EI) and Organizational Citizenship Behavior (OCB) among employees. Emotional
Intelligence, encompassing self-awareness, self-regulation, motivation,
empathy, and social skills, significantly influences interpersonal
relationships and workplace dynamics. Organizational Citizenship Behavior
refers to voluntary, extra-role behaviors that support organizational
effectiveness, including altruism, conscientiousness, courtesy, civic virtue,
and sportsmanship. The study was conducted on a sample of 100 employees (50
males and 50 females) selected from various private and public sector
organizations using purposive sampling. A correlational research design was
adopted to assess the relationship between the variables. Standardized tools,
namely the Emotional Intelligence Scale by Dr. N.K. Chadha and the
Organizational Citizenship Behavior Scale by Dr. Promila Choudhary and Dr.
Kamal Bhatia, were used for data collection. Statistical analysis revealed a
significant positive correlation between emotional intelligence and
organizational citizenship behavior. The findings suggest that employees with
higher emotional intelligence are more likely to exhibit behaviors that enhance
team cooperation, reduce workplace conflicts, and improve overall
organizational performance. These results highlight the importance of
incorporating emotional intelligence development in training and leadership
programs to foster a productive and collaborative work environment.
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